Agent gets no email notification when ticket gets assigned to him or has been updated

[Ian Chandler]

My agent (myself) had been receiving email notifications for over a year, any emails received or tickets assigned to me and I'd receive and email.

This has for some unknown reason stopped, when I check my assigned tickets there are several there but I have had no notification.

Any ideas please?

[Ian Chandler]

Not sure if this was the reason, but i was still using the old Jira style and switched to new jira and then the incidents started working again.

Can't say this was the whole reason, but you never know.

Thanks

Ian

[laralg]

Ian, could you check that you are not in the customer section too? If you are an agent and put yourself in the customer section, Jira gives priority to customer notificacitons and stops sending you the agent ones.

Regards!

[Ian Chandler]

Looks like Jira does not know who I am when checking Notification Helper, even though I am a in People

[Ian Chandler]

I've checked and I'm not in the customer list either 

Regards 

Ian 

[laralg]

Hi Ian, have you used the customer search? I do not know how many customers you have the the customer search does not work properly when you are both Agent and Customer, you have to find yourself.

Here is the ticket that I put Atlassian about it.
https://jira.atlassian.com/browse/JSDSERVER-5677

Regards

[Ian Chandler]

Hi, further info, on the Jira mobile app, any new incidents i am receiving a notification on the app, but still nothing in my emails.

Don't know if this helps?

Ian

[laralg]

Maybe it is something to do with your email configuration?

Is it only happening to you? Maybe someone modified the notification scheme for another project and it affected your project.

[Adrián Plaza [DEISER]]

hi @Ian Chandler,

Can you provide more information? 

you did a JIRA upgrade, it's a new project, you changed the notification schemas...

Regards,

Adrián.

[Ian Chandler]

No changes Adrian, but I vaguely remember an update recently

Sorry can't specify a reason, quite annoying really :) 

Ian