Alert automation on tasks that remain in the same status for days without interactions

[Giulia Quaglia]

Hi everyone,

I would create an alert for admins when a task remains in the same status for too long (i.e. 3 days) without interactions.

I need to track the team workflow if something is not moving from i.e. "selected for dev"

to "In progress".

[Bill Sheboy]

Hi @Giulia Quaglia -- Welcome to the Atlassian Community!

There are a couple of built-in ways to do what you ask, but first create a query to return what you want using advanced search features, such as:

project = myProjectName AND NOT status CHANGED AFTER -3d

Next, you could either save that filter and ask your admins to subscribe to it, or create an automation rule on a schedule to run the query and send an email, Slack message, etc.

Kind regards,
Bill

[Gaurav]

Hello @Giulia Quaglia 

Welcome to the community!!

This can be achieved by the use of Automation. It can be set up in the following manner:

• Schedule the rule to be executed once a day
• Use the JQL to filter out the issues
• Trigger an email to the Assignee to take action

JQL: project = "projectname" AND updated <= startOfDay(-3)

Please let me know if you need guidance in setting up the rule.

Kindly accept the answer if this helps.

[Giulia Quaglia]

Hi @Gaurav thanks for the quick reply,

sorry but the rule that has to be scheduled is not clear, I refer to:"Schedule the rule to be executed once a day"