Allow a user to transition workflow in Service Desk Portal?
Satyendra Narwane
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2 answers
Matheus Fernandes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Hi Satyendra,
I'm afraid it is not yet possible to transition issues through the customer portal by default. Currently, the only way to do that is by using a paid third-party add-on that extends the default JIRA Service Desk functionality (Service Pack for JIRA Service Desk).
We are tracking this request on JSD-40, which I'd advise you to add yourself as a watcher to, and to vote on it to increase its popularity. 
I hope this helps!
Satyendra Narwane
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