Another user created a project. I am site admin. I cannot edit the project. Why not?

[Jorge Gustavson]

Just learning to use JIRA. Another user created a project. When I go into JIRA Software -> Settings -> Projects -> Projects, I see the Project List. 

On the right side is a column, Actions. If I choose Edit for one of the projects I created, I can edit Name, Key, URL, Project Type, Project Category, and Description.

If I choose edit for one of the projects created by this other team member, I cannot edit anything at all. But, I AM SITE ADMINISTRATOR!!

Running a Cloud instance, created some of the sample projects during installation, and have NOT messed with any of the permission schemes and what not.

How do I get to the point where I can edit the project settings for the projects this other user has created. If this is a bug, then I need to figure out how to STOP other users from creating projects, otherwise we will have total chaos!

I thought the site administrator would have "root"-like powers. Apparently not.

Help! Thanks in advance.

[Rachel Wright]

Hi @Jorge Gustavson, I ran into something similar once:  a former admin had made certain projects viewable by only his personal username!  (Awful!)  I was looking in the database one day and found 6 additional projects no one new we even had! 

Anyway, try making sure you have the  'Administer Projects' permission, in the permission scheme powering the trouble projects.  Go to Admin > Issues > Permission schemes and look at the "Administer Projects" line item in the relevant scheme.

You're right, having application-level admin access doesn't mean you can automatically view everything, including projects and issues.  I often had to add myself to projects or Issue Security Schemes to assist end users with questions.

These days I try to make sure our "jira-administrators" group is added to all the permission line items, so we're not inadvertently locked out.

Hope this helps!

Rachel Wright
Author, Jira Strategy Admin Workbook