As an administrator, how do I reset a user's two-step verification?

[Shaun Shelton]

As an administrator, how do I reset a user's two-step verification?

[Marc - Devoteam]

Hi @Shaun Shelton 

Welcome to the community.

See https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/#Troubleshoot-two-step-verification-with-authentication-policies 

Or the user can do this, see https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ 

[christiaank]

I was able to do this without moving the user to a different authorization policy (as suggested in the first linked support item by @Marc ). At least for 'managed accounts', which we utilize.

As an admin:

1. click the gear icon on the top-right and from the dropdown select User Management
2. in the User Management screen, select 'Managed Accounts' in the navigation bar on the left (this is different from selecting 'Users'!)
3. in Managed Accounts, find the user who needs to reset his/her 2FA, and open its settings
4. halfway on the user screen, under 'Security' find the button "Reset two-step verification"

That's it, now the user can register Atlassian anew in the Authenticator app of his/her liking. 

[Corine D_ Witherspoon]

To reset a user's two-step verification as an administrator, you'll typically need to access the user management or security settings within your organization's admin console or platform. The specific steps will vary depending on the platform you are using (e.g., Google Workspace, Microsoft 365, Zoom, etc.). Generally, you'll navigate to the user's profile, find the two-step verification or multi-factor authentication settings, and then initiate a reset. Office Ally Login will typically require the user to re-register their second factor of authentication, such as a phone number or authenticator app, upon their next login.