Assign sub-tasks automatically when a service request is created

[Nathan Zagaria]

Hi all,

I'm looking for a way to have a ticket request in the customer portal, that once created, makes a number of sub-tasks automatically?

Example being, hardware request, with 3-4 sub-tasks created and assigned to certain agents to do certain tasks before the main service request is closed.

Is this possible in jira?

[Carlos Garcia Navarro · Accepted solution]

Hi Nathan,

This other post has some good suggestions: https://community.atlassian.com/t5/Jira-questions/How-to-create-sub-tasks-automatically-on-parent-issue-creation/qaq-p/331233

Hope it helps,

Carlos

[Nathan Zagaria]

This looks like a lot of helpful stuff, i'll have to go through all of these and find one that works.

Thanks!