Atlassian Cloud does not offer a subscription for greater than 2000 users. Does Jira Service Desk Customer come under User.

[Subbarao Kanta]

This question is in reference to Atlassian Documentation: Pros and Cons of Cloud vs. Server

I understand Atlassian Cloud does not offer a subscription for greater than 2000 users. Do Jira Service Desk Customers with individual Account to access a company service desk instance come under Users? or User Cap of 2000 excludes Customers with Accounts.

[Yuting Qin]

The answer should no because Service Desk customers don't consume licenses.