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Auto Assign Previous Assignee to new Ticket

Shakir Islam November 7, 2021

Hi all, 

I was trying to create a jira automation job where when a new ticket is created, it would look for the assignee of the a previously created old ticket that has a particular label and assign it to the same person. 

E.g. 
Old ticket

Summary Field: "Robotic Cars" 
Label: Master_Ticket
Assignee: Shakir

New Ticket Intended Automation 
New ticket is created with Summary Field: "Germany Robotic Cars in Space"
it would then be able to find the old ticket based on some sort of fuzzy search label filter and assign the previous individual to the new ticket. 

Would something like this be possible?

1 answer

0 votes
Mark Chaimungkalanont
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 11, 2021

Hey there Shakir,

Unfortunately, I don't think this would be possible in server. In cloud you'd be able to use:

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Lookupissues

And set the assignee to something like {{lookupIssues.get(0).assignee}}

Sorry about that!

Cheers,

Mark C

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