Auto creation of tasks from mail to jira

[Eran Roiter]

Hi everyone,

Has anyone found a way to automatically create issues or tasks in Jira when sending an email to a specific address?

For example, let’s say I include a certain email in the “To” or “CC” field—can that trigger Jira to open a task?

Thank you very much!

[Marc - Devoteam]

Hi @Eran Roiter 

If you use Jira and NOT Jira Service Mangement, you can configure a Jira Mail Handler.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 

[Deivid Araujo]

Hi Eran!

I think this document can help you:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/