Automated follow ups?

[Jason Austin]

We are new to Jira Software automation and we are trying to determine if there is a way to automatically follow up with users when individuals are tagged in the comments and no responses are posted for certain amount of days. Any help you can offer would be greatly appreciated. 

[Ankit Gupta]

Hi Jason,

I have recently done this in my project.

I have simple added a status "Respone Pending". Then created an automation that runs on a schedule and filterd issues with this status and drops in a comment there tagging the owner.

This way one needs to only chnage the status of the ticket.

[Deleted user]

Ankit, would you post a screenshot of what that automation looks like for you?

[John Funk]

Hi Jason - Welcome to the Atlassian Community!

You can use Automation For Jira to do that. Here is some basic information to get you started:

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Then take a look at the Common Use Cases in this article for ending an email after no response for X days. 

https://www.atlassian.com/software/jira/guides/expand-jira/automation-use-cases