Automatic notification by email to Risk Specialist for any new Risks created

[Erica Nevius]

Hello,

As the Risk Specialist, I'd like to be notified automatically by email when a new risk has been created in any of the spaces that exist in JIRA, so that if users forget to tag me, I'll still be informed of this new creation.  I've been told that it is not possible to set this up.  Can somebody please confirm this or let me know how it could be set up?

Thank you for your help.

Best regards,

Erica

[MN]

Hi!

Its possible if you have some prerequisites in place. Like

- you have clearly distinguishable risk issues e.g. specific risk issuetype, or some other flag on your issues.
- you have access to all projects. Only then you can get ALL notifications.

- in server you need to have then automation in place (Jira Automation free app should be enough). Automation is no code rule. So something like this "If risk is created in any project notify risk manager". Your part is just to tell how you define risk and how would you like to get notified (direct email, mentions, special fields, etc).

Margus

SoftComply

[Erica Nevius]

Hi @MN and @Aiden Marriott 

Thank you to both of you for your quick responses. I've shared them with the person who is configuring the system, and I hope that they will be able to set up the automatic notifications effectively.

Best regards,

Erica

[Aiden Marriott]

Hi @Erica Nevius it should be easy enough.  If you can identify the risks by filter you could set up a subscription to send you all new risks everday.  It would be something like:

issuetype=risk and createddate < -24h

Save the filter and subscribe to it.  Get it delivered every day.

That would be one way.  Another way would be for your Jira admin to add a post function on the risk workflow to email you (or a risk manager groups) on create.