Automating assignee based on the component field

[Ian Vissers]

I am trying to set up an automation rule which will make the assignee for a newly created ticket the component lead from the selected component/s field. For example, if a ticket is created with "A team" selected in the component/s field. I want the "A team" component lead (Bob) assigned to the ticket and notified by email that a new ticket has been created. 

[Walter Buggenhout · Accepted solution]

Hi @Ian Vissers and welcome to the Community!

Why would you want to set up an automation rule for that? If you select component lead as the default assignee in your project settings, Jira should take care of your requirement out of the box.

To make sure they get a notification email, make sure that assignee is configured to receive email notifications on the issue created event in the notification scheme linked to the same project.

Hope this helps!

[Luis Plaza]

Hey Ian,

As per the official Atlassian documentation, when an issue is created in a Jira project and multiple components are selected (each configured with “Assignee: Component Lead”), Jira will assign the issue to the Component Lead of the component whose name comes first alphabetically.

If none of the selected components have a lead defined, or none are configured with “Assignee: Component Lead”, Jira will fall back to the project’s Default Assignee setting. This can be configured to:

• Project Lead – assigns the issue to the designated lead of the project.

• Unassigned – leaves the issue without an assignee (if unassigned issues are permitted globally).

• A specific user – assigns the issue to a user explicitly set as the default.

Ensure this logic is considered when designing any automation rule that interacts with component-based assignment.

This is a typical scenario covered in the ACP-100 exam.

Best