Automation rule failing

[Suporte Adm Candeias]

Good afternoon!

I have an automation running on my instance, where the rule is:

When a ticket of type "Request Compliance Review" or "Request a Report or Data Analysis" has its status changed from "In Progress" to "Waiting for Development", a new ticket will be created in the SSC/Service Request project. The fields for the new call will be filled in as follows:
Summary: will be copied from the current ticket.
Rapporteur: will be responsible for the call.
Requesting Department: will be CS.

In addition, a link will be created between the two projects, using the "relates to" type.

However the rule has been showing the attached failure, can anyone help me to identify which are the fields "Could not find metadata created for project/id type –
10008/10018".

Thanks

[KJ]

Are you a Jira Admin?

Since this is a multiple project rule, you will need to be Jira Admin to configure it, even if you have admin permissions in both projects.

It may also need to be created under Global Automation, not under project automation. 

[Suporte Adm Candeias]

Hello,

Yes i am a jira admin. I implemented the rule in the specific project and also with global rule.

[Tim Perrault]

Hello @Suporte Adm Candeias 

Is this a team-managed project and is this a global automation? Can you post a screenshot of the rule?

[Suporte Adm Candeias]

Hello,

Managed by the team.
Follow the print.

[Trudy Claspill]

Hello @Suporte Adm Candeias 

You said you implemented the rule in a specific project and also as a Global rule.

Which version of the rule is giving you the error, the one running against a specific project or the Global rule?

In the Create Issue action where you select the project and issue type:

1. Did you select first the Project and then the Issue Type?

2. Did you change the selected Project after setting the Issue Type?

3. Can you try recreating that step from scratch making sure that you select the destination Project first, then the Issue Type? And when selecting the Issue Type, do you see more than one entry labeled "Service request"?