Automation to reopen issue marked as done

[Fergal Kelly]

Hello, 

Is it possible to create an automation process that:

1. reopens issues of a certain description e.g. "monthy audit"
2. within a specific project e.g "recurring issues"
3. that have been closed 25 days or more,
4. sets due date to 30 days from when it was originally closed.

thank you

Fergal

[Jack Brickey · Accepted solution]

yes i think you could swing that. Have you attempted this yet and if so are you stuck?

[Fergal Kelly]

Thanks for your reply Jack.

I have looked at it but only gotten as far as setting the schedule to run the rule once a week, the got stuck at the JQL as wasn't sure how to do a search for the different items I have listed. If you could help with this, I will then attempt to do the next part and see how far I can get with the component.

thank you

[Jack Brickey]

would have to play w/ it a bit but something like...

project = "recurring issues" and description ~"monthly audit" and resolutiondate <= startofday(-25d)

[Fergal Kelly]

thank you Jack, I'm trying it out now with smaller time frames to see if it works. everything after the JQL search seemed pretty straight forward.

Thank you

[Fergal Kelly]

All works perfectly, thanks for the help

[Bryan McMillan]

@Fergal Kelly ,

It is indeed possible to accomplish this automation with Power Scripts for Jira from Cprime but only for Jira Server or Data Center.   A script would to be created to implement the functionality you are asking about.

Kind Regards,

Bryan McMillan

Cprime Solutions Architect

[Fergal Kelly]

Thank you for the reply Bryan, do you know if it is possible to create using the just rules? 

Kind Regards

Fergal