Does the Average Age gadget include issues with a state of "To Do" or "On Hold"? Shouldn't these 2 states be excluded from the age calculation? Reason being, at least for my team, issues marked with a To Do or On Hold state work has not been started on these yet. And to include in the age calculation is showing a picture that is not true and my supervisor is asking why it takes 20 days on average to resolve an issue. This is not a picture I want to show my supervisor and members of the management team. A truer picture is actually 4 days on average to resolve an issue, but because the To Do and On Hold are included in the age calculation, I believe, this is skewing the calculation. Is it possible to remove the state of To Do and On Hold from the average age calculation?
It's from create date to resolve date so yes it includes those two statuses.
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