To date we've been annotating issues with labels to identify a feature request to a particular customer. The problem we ran into though was consistency (some people would use a label "CustomerX", some would use "Customer X", some would use "Customer-x", some would mix case, etc).
We have now decided to create a custom field called "Customer" (checkbox field) to allow us to more consistently associate tickets with customer names.
As such we want to bulk transition items which have a label to a particular checkbox on the Customer custom field (so issues with labels "CustomerX", "Customer-X", and "Customer X" be bulk edited to have the "Customer X" option on the Customer custom field checked).
The problem: if a ticket belongs to more than one customer (say "Customer X" and "Customer Y"), when I do the transition from "Customer Y" labels to "Customer Y" I will turf the previously set Customer values.
Is there any way to add a selected item to a checkbox custom field rather than overwrite it?
Essentially what I want is the "Add to existing" functionality that exists for other fields which can contain multiple items (ex: labels or components), but on a custom field.
Hi Adam,
For these exact problems, we built the Atlas CRM add-on for JIRA Cloud. This add-on allows you to create companies (and contacts) in JIRA and link them to issues. When someone links a customer to an issue, the autocomplete functionality will help them choose an existing company, preventing many duplicates.
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And if you end up with duplicates, you can fix your problem using JQL and our "bulk link" feature. You can link all issues that match the JQL query to a company or contact at once.
You can find the add-on here: https://marketplace.atlassian.com/plugins/nl.avisi.jira.plugins.relations-for-jira/cloud/overview. Feel free to contact us if you have any questions.
Cheers,
Maarten
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Why not use components instead of labels so that your options are consistent?
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