CSAT feedback doens't exist anymore?

[Chris Purser]

This question is in reference to Atlassian Documentation: Collecting customer satisfaction (CSAT) feedback

I have SD installed and running but there is no CSAT settings or function visible.

[Meck · Accepted solution]

Chris Purser,

You only need setup at project settings. Do you have this option?

1. Click on project settings
2. Click on Satisfaction settings
3. Mark 'Collect customer satisfaction feedback'

image2016-6-8 22:0:35.png

Regards,

Lameck.

[Chris Purser]

Ah... yes. I do see that now.   some of these things are pretty elusive.

Thanks!

[Meck]

You're welcome.  

[kira taylor]

Had anyone had this issue with Collect customer satisfaction feedback turned on? I have this checked, and tested it - the resolved issue email has not changed.

[Bartek Zukowski]

@kira taylor, have you found a solution to your problem? Because I have the same :-/

[Thomas Lund]

Me too! Suddenly disappeared within the last 30 days

[Bartek Zukowski]

Check if you have a Dark Feature sd.email.conversational.notification.disabled turned on. After I disabled it CSAT mails started being sent.