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Can Guests Create Tickets on Service Desk?

Serdar Demireren
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October 20, 2016

Hi,

Is it possible for guests to create tickets on Service Desk?

As we can understand, just registered accounts can create tickets from the portal.

Regards

2 answers

0 votes
Jack Brickey
Community Champion
October 21, 2016

Serdar,

depending on what your requirements are you could simply allow anyone to create an account by submitting a ticket via email. You do this w/in Project Settings> Customer Permissions and select "Anyone can email the service desk or raise a request in the portal". You can always disable 'guest' accounts as needed.

0 votes
Colin Goudie
Contributor
October 20, 2016

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