Can I create a Service Desk request without having an account?

[Paul]

We are running Jira Server (Data  Centre) with Service Desk.

We would like to allow people without a Jira or Service Desk account to create issues using Service Desk but it looks like this option is only available with the cloud offering. Is that correct?

[Jack Brickey · Accepted solution]

I think you are referring to providing an Open portal for creating issues in JSD. This is indeed available in cloud but believe it is not (yet) available for server.

[Paul]

Thanks Jack, you are absolutely right. There is an outstanding ticket to add this feature to the server edition ( JSDSERVER-5227)

Many thanks for your reply it is very much appreciated.

Paul

[Paul]

Since posting this I have seen there is an outstanding ticket for exactly this JSDSERVER-5227