Can I migrate my cloud-hosted JIRA Software instance to ServiceDesk?

[Christian Sarrasin]

I started with plain JIRA since ServiceDesk was an add-on I thought I might buy as and when needed.  Now ServiceDesk is a product in its own right and my workflow is better aligned with it.  How do I migrate my converted JIRA Software instance to JIRA ServiceDesk.

Cheers!

[Loren Siegel · Accepted solution]

Hi Christian,

Thanks for reaching out! 

You can easily migrate your Atlassian Cloud from JIRA Software to JIRA Service Desk. You will need to add JIRA Service Desk to your instance through the Discover New Applications tab. This will initiate a 30 day trial. From there you will migrate your users and projects to JIRA Service Desk. More information and documentation can be found below.

https://confluence.atlassian.com/migration/jira-7/cloud_jira+jsd_product-changes

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/JIRA+Service+Desk+Documentation

Hope this helps!

Cheers,

Loren