Can Public Forms confirmation page be customized?

[GlenellRosburg]

First, thank you for creating the Public Forms capability. This is very useful.

Is there a way to customize the confirmation page? My end users need a link to the story that was created to appear on the confirmation page. I can't find a way to edit the confirmation page.

[John Funk · Accepted solution]

Hi Glenell,

Unfortunately, no, this cannot be modified. I found a JAC ticket for a request for JSM here that you can follow and vote for: https://jira.atlassian.com/browse/JSDCLOUD-5837

But I didn't see one for Jira. You could make that request to Atlassian:

https://support.atlassian.com/contact/#/

[Olha Yevdokymova_SaaSJet]

Hello @GlenellRosburg 

If you're looking for more flexibility in customizing the confirmation experience, take a look at Smart Forms for Jira. It’s a powerful form builder that works across Jira Software and JSM and offers advanced public form features.

What makes it stand out:

• Public Form Sharing – Share forms via public URL, embed them on your website, or even print as a QR code.

• Custom Confirmation Messages – Show a personalized message after submission, including selected answers from the form (like user name, request type, etc.).

• Field Mapping to Jira – Automatically map form responses to Jira fields (summary, description, priority, labels, etc.), making it perfect for structured intake.

• Automation Options – Create or update Jira issues when a form is submitted.

• Validation Rules – Apply regex or field limits to keep input clean and consistent.

• Response Management – View, export, and analyze responses directly from the add-on.

[GlenellRosburg]

Thank you for the add on recommendation. I'm trying to work with the built in functionality.