Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • Products
  • Jira
  • Questions
  • Can we restrict some Knowledge base topics (Jira Service Desk) to only licensed users? That is, have two different groups?

Can we restrict some Knowledge base topics (Jira Service Desk) to only licensed users? That is, have two different groups?

Steve Arrants
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 30, 2016

We are going to set up a Knowledge Base for JIRA Service Desk users. Customers would not be licensed. We also want some staff to have access, but restrict some article just to the licensed staff–no access by customers. Is this possible? 

2 answers

0 votes
David Lines August 27, 2018

I'm interested in this as well. I need to make some articles in my Confluence space available to external users but not all articles. Anyone have an answer?

0 votes
Jack Brickey
Community Champion
September 30, 2016

You can do this if the articles you don't wish to share are in a different space. It would be nice if you could set permissions on a page by page basis, but I do not "think" this is currently possible. At least I have not found a way in the brief time I have spent looking into that.

Suggest an answer

Log in or Sign up to answer