Canned response permission

[Jacob]

Hi,

I was wondering if it is possible to give service agents permission to create shared responses?

I am trying to avoid giving to many users' administrator permission.

Cheers,

Jacob

[Iryna Ihnatiuk · Accepted solution]

Hey @Jacob ,

If you're using canned responses built-in in Jira, it has no permissions settings. Only admins can create shared templates.
It can be done with Canned Responses Pro if you're willing to use applications from the marketplace. The app allows agents to create personal and group templates without admin permissions.

[James Rickards (Spark-Nel)]

Vote for this feature Request if you want this feature.

https://jira.atlassian.com/browse/JSDCLOUD-12920

[Fabio Racobaldo _Herzum_]

Hi @Jacob ,

if for "shared responses" you mean comment shared with customer, you need just to provide comment permission to an agent (check project roles and permission scheme).

Fabio