Close pop up window

[Hope Geary]

When we choose the option to close an incident, the pop up box for resolution does not come up.  We are using Chrome browser

[chihara]

Which do you use "Team Managed Project" or "Compay Managed Project" ?

If you use "Team Managed Project",  it is https://jira.atlassian.com/browse/JRACLOUD-83879

[Nikola Perisic]

Welcome to the community @Hope Geary 

Make sure that in your workflow when the issue is getting transitioned to Done status (or any other status that is in green) in it's transition has a Resolution Screen added.

[Hope Geary]

Yes, this functions correctly for all but three users.  When they click on the done, the box that should popup to click on done and the resolution notes never shows, no message is in the browser indicating any pop up.

[Nikola Perisic]

So three users are affected by this issue. Which browser are those three users using? Also, can you provide a screenshot? (blur all of the necessary data).

[Hope Geary]

Thank you, we found the issue, users were not using Chrome inside of Citrix, preventing this issue

[Nikola Perisic]

Glad you have found the solution!