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Comment from email to service desk ticket not working anymore

Jason Pengel
Jason Pengel November 19, 2021

Hi,

When our customer replies to a support question by email, the comment is not added to the ticket in the service desk. What are the possible solutions to fix this? 

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Support Team [Clearvision]
Support Team [Clearvision]
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November 19, 2021

Hi Jason

Anything showing in the logs for the email address connected to your service desk project?

you can find logs in project settings -> Email Requests

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