Comment visibility in notifications for status Resolved or Waiting for Customer

[Maciej Wojcieszak]

Hi,

I've got a problem. When I'm closing some tickets, changing status to Resolved or Waiting for Customer there is a field where I can add some comment to client. I can fill it or leave it empty, but mostly I have to write something there.

And now there is my question. How to fix notifications to beeing able to show client comment included inside this change of status? Whatever I put there it doesn't show to customer, only raw notification about status change.

For example:

I'm doing ticket, changing its status to Resolved, writing some comment and... nothing. Client still see notification about status, but not my comment inside of it.

Can't add $(comment) to notifications about changing status, JIRA doesn;'t recognize them.

Please, help me find solution of this case.

[Prashant Mali]

Hi @Maciej Wojcieszak ,

You need to add issue commented event during transition. below are steps :

1) edit workflow

2) select that particular transition(source status to Resolved/Waiting for customer)

3) Select Post function option

4) check last postfunction(fire event)

5) just replace event from Generic to Issue commented event.

Thanks,

Prashant