Connecting Gmail to JSM Data Center

[Andrey Ivanov]

I have a JSM project, I want to add Gmail there so that it takes letters from there and creates requests automatically, tell me how to do this? It seems that OAuth 2.0 is needed, but I can’t find where to enable it, I have a Data Center

[Rob Mkrtchian _CAIAT.US_ · Accepted solution]

You need to setup a Mail Handler for JSM. Here is the link to the resource:
https://confluence.atlassian.com/jirakb/fix-email-for-jira-ticket-creation-core-jsm-cloud-1188419055.html#:~:text=The%20JSM%20mail%20handler%20can,a%20Jira%20Service%20Management%20license).

Also, this thread might be useful to read: 

https://community.atlassian.com/t5/Jira-Service-Management/Mail-handler-for-JSM-Service-Desk/qaq-p/2614272

If you have ScriptRunner on your instance, then you can do a little bit more with it:

https://docs.adaptavist.com/sr4js/latest/features/mail-handler

[John Funk]

Hi Andrey - I am going to mark Rob's answer as accepted. Let us know if you still have questions.