Connection between jira software and jira servcie desk

[Ya Liu]

The question is that we want to make a connection between jira software and jira servcie desk, so that make jira software use jira service desk SLA feature, If anybody have idea about this question, please give me some advice. Thanks in advance.

[Tuncay Senturk _Snapbytes_ · Accepted solution]

As @John Funk and @Ivan Lima  stated, you can only use Service Desk SLAs with Jira Service Desk. You can;t use them with Jira Software.

You need to use an app https://marketplace.atlassian.com/search?query=sla

[Ya Liu]

i got it. Thanks for your answer

[John Funk · Accepted solution]

Hi Ya,

The short and quick answer is no, you cannot use SLA functions with Jira Software. They will only work with Jira Service Desk. 

[Ya Liu]

all right, thanks for your answer

[Ivan Lima · Accepted solution]

Hey @Ya Liu 

I assume your Jira Software and Jira Service Desk have been installed into the same Jira instance, which is the most common use case. Therefore, all users will be able to see all the projects in that instance (pending permissions), but they will only be able to see the application-specific features when they have application access.

I suggest starting off going over the following links. You should be able to find more details around this relationship as well as additional links.  

•  Jira applications and project types overview

• How Jira Service Desk works with Jira Core/Software

Cheers,

Ivan.

[Ya Liu]

Hi @Ivan Lima 

Actually our Jira software and Jira service desk are respectively hosted in two server, that is to say our Jira Software and Jira Service Desk were installed into the defferent Jira instance, right?  so if we also can implement that Jira servcie desk works with jira software

Best Regards,

Ya