Cost of JIRA Service Desk Support Contract

[Steve Brown]

I am costing up the implementation of JIRA Service Desk to get approval from our board. I am slightly puzzled by the maintenance/support costs.

The Atlassian Website shows me this;

Maintenance Costs.PNG

I understand that 12 months (the first 12 months) are free. What I don't understand is the 24 and 36 months costs. Does the above mean 24 months of cover is $6,000 (ie $3,000 per year). Or does it mean the period 12-24 months is $6,000 (ie $6,000 per year). It reads to me as if the cost is $6,000 per year, as that fits with the 36 months cost. I just need to be sure, because the difference is not insignificant.

Thanks in anticipation

[Jack Brickey · Accepted solution]

Yes 6k/yr in this case. The only benefit, I believe, of prepaying maintenance is insurance against price hikes, which certainly possible.

[Steve Brown]

Thanks, that is as I thought. I tend to agree, generally prices go up, though this is in dollars, and who knows what will happen there