Creating Service Desk issue by user having Jira Core licnese only

[Anton Sharapov]

Hello!

The question is:

if user has only Jira Core license, can this user create Service Desk issues (jira?

I didn't find the concrete answer in documentation and in Atlassian Community - can such

users do it or can't do it.

In this article https://confluence.atlassian.com/jiracoreserver080/jira-applications-overview-967898635.html table says that for Jira-Cloud users can create, for server - can't.

I've tested this case in my Server Jira Core + Jira Server:

1. took user which in grop jira-user

2. changed next permissions (allow this user to) in Jira Service Desk Project - browse project, create issue, make transition.

3. login in Jira as this user

As result, this user:

1. haven't got access to Jira Service Desk (has no license to this application)

2. can browse SD project - according to documentation

3. can create issue in Jira SD project 

4. can't transition issues - according to documentation

5. can't add external comments (only internal)  according to documentation

6. can't see JSD features, such as SLA's - according to documentation

So, it seems this experiment says that users without JSD license can create JSD issues,

despite what the table from the link below says.

Unfortunately, I can't be sure about this case since didn't find the answer in documentation

(except table from link).

Please, help me to clearify this qusetion.

[Mikhail Ershov · Accepted solution]

Are you talking about creating issues as SD agent via JIra? Answer - yes, but without SD license only "core" functionality is available.

Or as external customer via Customer Portal? Answer - yes, it does not require any license at all.

Mike

[Anton Sharapov]

About via JIRA as user with JCore license and without JSD license.

[Anton Sharapov]

I've got expected result from experiment and from this answer on my quetion is yes. I just wanted to get som prove from other guys to be sure.