Customer URL to view tickets they've raised with the help desk

How do I give my customers a url where they can see all the open and closed tickets that they've raised with the service desk?

1 answer

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Answer accepted

Hi Phil,

You can give your customers a direct link to view their requests. Just take your customer portal URL and add /user/requests to the end.

Example: If your portal URL is https://yourcompany.atlassian.net/servicedesk/customer/portal/1, the full URL would be: https://yourcompany.atlassian.net/servicedesk/customer/portal/1/user/requests

Hope this helps!

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Hi Seon,

Excellent, that's just what I need.

Thank you!

Best.

Phil

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You're very welcome! Feel free to mark my comment as the accepted solution, so others can find it easily. Cheers!

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