Cutoff text / Horizontal Scroll

[Brad Both]

I've been talking to support about this and was told that it was an image sizing issue, then that "in case you have a large amount of data, you will have to use the vertical and horizontal slider to display the whole article, we know that's not ideal, therefore this feature request"

Fine, let's forget the other ways that this can be fixed and just assume that it makes sense to have large image / macros use horizontal scroll instead of taking up more of the available px on screen.

But on my articles, even when there is nothing else in the articles, it still introduces a horizontal scroll.

I'm not zoomed in to the browser or anything.

Here's a text-only example: 

And here's the end of the first few lines:

I keep asking support and they keep telling me that I have 'a large amount of data' and this is just what happens with too much content. They even provided me with links to effective web / UI layout. 

I guess I'm just trying to confirm that this is a real thing - word wrap really just doesn't work properly on Service Desk portals? 

[Brad Both]

UPDATES FROM SUPPORT:

Support has found some CSS that they think is affecting it. They told me to go to Settings / Stylesheet (URL for your org would be ... https://YOURDOMAIN.net/wiki/admin/viewstylesheet.action)

I can't access this page - it says I don't have permission, but I am global / sys admin.

To my knowledge I never changed this - I remember looking for a way to change it to be consistent w branding, but at the time, I believe PDF CSS editing was the only thing I could do.

NOTE: my PDFs have never printed properly, either - similar issue. I stripped all my CSS out of the PDF formatting (thinking it was my CSS) and still has overrun text. I'd basically given up on adding custom CSS. But Maybe this will resolve that issue as well.

Will update this thread when I hear back.

[Brad Both]

Great news on the above: my portals are now working (I have not tried PDF exports).

Support ended up commenting out the custom CSS that I could not access/see, this appears to have fixed the issue. :)

[Brad Both]

Another comment on this that support has not addressed is that many of our users have to flush their browser cache all the time in order to access the page - otherwise it is blank.

Support has not responded to me on this comment.

[Brad Both]

Support told me to raise a separate ticket with this, so they do not think it is related.