E-mail notifications doesn't work since few days.

[Quentin Lapellegerie]

Hello team, 

Since few days i didn't receive notification on my email. 

I checked the notification settings for sending email and the settings are correct. 

Could you please check if something happened on my account? 

Regards,

Quentin.

[Ellie Rafter]

I have the same problem. Email notifications for all users just 'dropped off' one day, and I can't for the life of me find the cause.

[John Funk]

Hi @Quentin Lapellegerie  and @gl-bpreti 

I would open a support ticket with Atlassian to see if your email address has been blacklisted for some reason. And to check to be sure any emails have actually been sent. 

https://support.atlassian.com/contact/#/

[John Funk]

@Ellie Rafter - Welcome to the Atlassian community!

Have you submitted a support request as mentioned above?

[gl-bpreti]

I have the same issue and my configuration looks as if I should be receiving emails. The thing is that I never received an email from Jira, not even in the SPAM folder.
Should I create a new ticket, @Ron Levy?

[Ron Levy]

@Quentin Lapellegerie we've looked this over and it still might be a setup issue in the way you've set up the settings. Do you mind sharing them here?

[Quentin Lapellegerie]

Hi @Ron Levy , this is my settings:

[Ron Levy]

@Quentin Lapellegerie  can you please confirm you're in Jira Work Management? ("business project") or are you not seeing notifications in general?

[Quentin Lapellegerie]

@Ron Levy yes i'm in Jira Work Management. When a ticket is updated i didn't receive any notifications. Actually, i use the bell icon for check the update. Users in my organization still receive email from Jira.