Email This Issue Plugin won't load.

[tomv]

Email This Issue Plugin won't load. I just see a message "This plugin could not be loaded by the plugins system. It has one or more errors which prevent it from being enabled." How would I debug this?

Universal Plugin Manager version is 2.4.1

Last 5 lines from log file:

2012-07-17 09:43:38,795 http-192.168.9.25-80-5 WARN tomv 583x8399x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 09:43:54,816 http-192.168.9.25-80-5 WARN tomv 583x8400x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 10:19:42,571 http-192.168.9.25-80-1 WARN tomv 619x8634x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 10:22:20,678 http-192.168.9.25-80-3 WARN anonymous 622x8640x2 1ueufo 192.168.4.114 /s/en_US1dudun/731/3/df26ee95ab102b0359e1c23568bb0b15/_/download/contextbatch/css/atl.general,jira.general/batch.css [atlassian.plugin.servlet.AbstractDownloadableResource] Resource not found: Resource: resources/css/emailissue.css (null)
2012-07-17 10:22:20,710 http-192.168.9.25-80-7 WARN anonymous 622x8651x6 1ueufo 192.168.4.114 /s/en_US1dudun/731/3/df26ee95ab102b0359e1c23568bb0b15/_/download/contextbatch/js/atl.general,jira.general/batch.js [atlassian.plugin.servlet.AbstractDownloadableResource] Resource not found: Resource: resources/js/emailissue.js (text/javascript)

[Tibor Hegyi _META-INF_]

Hi there,

Reboot is sometimes needed when you upgrade UPM in JIRA. I have seen it multiple times.

Installing a plugin normally does not require you to restart your instance.

I hope JETI works now correctly in your environment.

Tibor

[tomv]

Rebooting the server (not just restarting the service) magically cleared up the issue. Weird, but what can you do?

[Ramiro Pointis]

Which version of the Email this issue do you have? The last release was the 5.0.4 one week ago! Could you try reinstalling it?

[tomv]

When it was in the broken state you can't uninstall it. But all is well after a reboot of the server.

[Jo-Anne MacLeod]

on the server, there is a log (under your jira-home) directory. Check the logs in there. What version of JIRA are you trying to install it in?

[tomv]

Thanks for the quick response!

It worked before, until I upgraded the atlassian-universal-plugin-manager to 2.4.1.

Here is the log file entry:

2012-07-17 09:43:54,816 http-192.168.9.25-80-5 WARN tomv 583x8400x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response