Community resources
Community resources
Community resources
- Community
- Tag: addon-com.metainf.jira.plugin.emailissue
Tag: "addon-com.metainf.jira.plugin.emailissue"
-
Hello Dears ! I'm using JETI plugin to fetch emails from functional mailboxes (Jira DC 9). Emails are added in "Email" tab of each ticket. Also reply to cases are sent from JETI plugin and added to ...
-
I am trying to use Jira and EmailThisIssue to create and close issues. JETI creates an issue without any problems. There is an problem with adding comments. I have enabled the rule in next-gen mail...
-
Hello, I have a problem with creating issues from emails. I'm using the Email This Issue plugin, and if the Request Type field is not filled in (not used), the issue is created successfully. Howeve...
-
We are using "Email this issue" plugin to send the ticket and we are getting existing initials internal comments in the ticket comment section while sending the tickets. Please suggest how to restri...
-
We have over 10 incoming account that we would like to connect to our JSM project. Is there a limit to the number of incoming email connections? We are looking at Email This Issue as a possible solut...
-
The Mail Queue in the Atlassian Jira system displays emails from the "Git Integration for Jira" plugin with encoding errors. The subject line appears as follows: Git commit...
-
Hi - we have an auto reply when an email comes in, is it possible to set up an auto reply to all who were on the original email (if original email has a sender and several others on copy). This...
-
can we reduce payment for addon email this issue? currently, we have 95 users but only 5 users who used this feature. so we want to reduce the payment. is it possible?
-
I'm tying to determine how to insert the issue.key for the portal URL into my email templates. If I simply use the "field picker" the Issue Key will resolve to the baseURL. The documentation is sorel...
-
NOTE: This is using JETI notification scheme not JSM notification scheme. For the life of me I cannot get this to work. I'm sure it is something I'm doing wrong but I cannot figure it out. I h...
-
Scenario: JSD project with JETI mail handler The handler reads the mail > if matches existing request : add mail as comment If character limit is bigger than what is set in JSD mail is re...
-
Hey, I have a use-case that I would like to know if JETI can solve. I couldn't find anything around this googling or in the doc. Use-case: I have a JSD projekt with Customer Permission "W...
-
Hi, I am trying to fix an instance that gets issues from e-mail through e-mail this issue. A field "sender" is populated with the sender's email. This field draws various other fields from an extern...
-
I want to customize my Email template such as I only want to share Summary , Description and comments with my customer. I don't want all other issue fields in the email, In fact my customer is not aw...
-
We are migrating form server to cloud an using add on "Email this issue" for notification templates. Normal notifying emails i get in my mailbox, but mails generated by "Email this issue" i don't rec...
-
Hey, I presume many of you have encountered this issue: a company with 30 users that need to communicate with customers. Yet, the price for 30 agents is too high, as the company is small and cannot ...
-
This is a bit of a combined question for 2 apps. (Email This Issue (JETI) and Insight). I have a Request Type that uses several insight custom fields (such as a Department or Application list) which...
-
When receiving an email notification regarding a user's JIRA ticket we've noticed that the description is being displayed 3 times. This occurs regardless of the the type of notification, status updat...
-
Hi all, we have different templates in manual mode with different subjects. If we set a tempalte as a default via context the subject is set to the template defined subject. If we now want to use a ...
-
...n agent either makes a public comment on an issue or the agent sends a manual email to the customer using Jeti then all these things happen: The customer is sent exactly one notification The issue t...
-
I'm new to Service Desk and Jira. I have a mail address support@daniel.example and want to allow my clients to create servicerequests by mail. I created a project for each client. Each project has ...
-
How do we automatically change the status of an issue when emailing someone via the JETI (Jira Email This Issue) add-on?
-
Hi, My goal is to allow an external stakeholder to approve ticket via email. I am doing this with a workflow transition using JETI (Jira Email This Issue) that parses email headers. ASK Please adv...
-
What a time the cPrime crew had at the Atlassian Summit! We were thrilled to receive Atlassian Partner of the Year 2018: Agile for our contribution and achievements during Atlassian's fiscal yea...
-
Hi, Is it possible if I need to trigger a mail Notification when only one custom field is updated i.e if I have a radio button(YES and NO) and If i select YES, i need a mail to be triggered, where a...
2,265 views 5 0 Deleted user August 30, 2018
Copied to clipboard