help needed: error in workflow transitions using JETI

[LO]

Hi,

My goal is to allow an external stakeholder to approve ticket via email. I am doing this with a workflow transition using JETI (Jira Email This Issue) that parses email headers.

ASK

Please advise how to trigger a transition. I am currently getting errors from the JETI incoming log: 
ERROR: No transitions found for issue 'XXX-12'!
ERROR: Last handler action failed, stop further processing.

CONTEXT

The following has been done:

- Email Handler has been setup. If subject has "approve", to execute transition to "Approved for Action" (see screenshots)

- have tried to use indicate Desitnation Status with specific transition. Same Error.

- email template with buttons are setup fine (clicking approve with create a reply with title "Approve")

Screenshots are below.

ASK

Can anyone advise how to Trigger a workflow transition via email from an external stakeholder? The error that it cannot find the transition has me stumped.

thanks,
Lennard

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Screenshot: Email Handler Settings

Screenshot: Workflow

Screenshot: Error Message

[Gonchik Tsymzhitov]

Hi! 

Have you reproduced under executed user ?

Also, please, try to raise to vendor service

https://metainf.atlassian.net/servicedesk/customer/portal/1/

I hope you will get answer faster. 

Cheers,

Gonchik Tsymzhitov