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Email notifications not being delivered

Email notifications not being delivered

Hey there fellow JIRA admins,

I've been having some problems with email notifications when external users (Outside of office) comment on issues.. The comment does get added to the Issue but for some reason the Assignee and Watchers do not get notified with email that the external user commented on the ticket.

I've already used the Notification Helper which says:
-------------------------------------------------------------------------------------------

Event:Issue Commented

User: USERNAME

Project: PROJECTNAME

Scheme: Notification Scheme

Issue: ISSUE-XXXX

Status: USER receives notifications for the 'Issue Commented' event

-------------------------------------------------------------------------------------------

Users get notified with email when someone inside the office comments on the issues. Meanwhile I've set up an Notification addon similiar to the Facebook notifier, that shows when Issues have been commented on, but I'd really like to get this up and running again.

2 answers

0 votes

Hi Jamie,

I am facing a typical problem. I have workflow and I need to fire a custom email notification to the user to take the next action based on recent change to the issue during the transition (i.e. some new custom fields get updated). I am able to successfully send an email, if don't include recent custom fields update in the transition but if I include custom field just updated before sending email, notification doesn't work.

Here is code snippet FYI. Below codes works fine even with custom fields as they have been part of initial issue creation but not during the transition. Can you please help with this?

<html>
<table id="email-wrap" align="center" border="0" cellpadding="0" cellspacing="2" style="background-color:#f0f0f0;color:#000000;width:100%;">
<tr>
<td>
Issue: http://goxsa2239:9091/browse/${issue.key}

</td>
</tr>
<tr>
<td align="left">
Hello <% out << issue.assignee?.displayName %>,

</td>
</tr>
<tr>
<td align="left">

The $issue.issueType.name $issue.key with Priority:<% out << issue.priority?.name %> and Status:<% out << issue.status?.name %> has been assigned to you.

</td>
</tr>
<tr>
<td align="left"> 
Issue Type: <% out << issue.issueTypeObject.name %>
</td>
</tr>
<tr>
<td>
Issue Type: <% out << issue.status?.name %>
 </td>
</tr>
<tr>
<td>
Priority: <% out << issue.priority?.name %>
</td>
</tr>
<tr>
<td>
Requesting Department:<% out << issue.getCustomFieldValue(componentManager.getCustomFieldManager().getCustomFieldObjectByName("Requesting Department")) %>
</td>
</tr>
<tr>
<td>
Related Business Process: <% out << issue.getCustomFieldValue(componentManager.getCustomFieldManager().getCustomFieldObjectByName("Related Business Process")) %>
</td>
</tr>
<tr>
<td>
Benefits of Enhancement: <% out << issue.getCustomFieldValue(componentManager.getCustomFieldManager().getCustomFieldObjectByName("Benefits of Enhancement")) %>
</td>
</tr>
<tr>
<td>
Description: ${issue.description}
</td>
</tr>
<tr>
<td align="left">

The Action Required: 
Business Service has approved Preliminary Financial Impact.

</td>
</tr>
<tr>
<td align="left">

Please review the request and provide Property Accouting - Preliminary Financial Impact approval

</td>
</tr>
<tr>
<td>
Please click on the link to navigate to the issue: http://goxsa2239:9091/browse/${issue.key}

</td>
</tr>
</table>
</html>