Error when copying text to a ticket

[Vania Koleva]

Hello,

We're received reports from several users that they cannot update tickets if they do copy/paste of information.

They are getting the error attached.

Could you please advice what could be the reason?

Thank you!

[Ravya]

Hey @Vania Koleva ,

I think that issue is because some text is not getting copied in a correct format. You can try by copying the text into a notepad or text editor and then pasting the same from the notepad into the ticket.

--Ravya