Excel connector for Jira plugin shows error while uploading test cases

[Dinesh]

Hi,

We had Excel connector for Jira 3.5.0 version in our company, when some users uploading the test cases in Jira then an error is displaying as shown in attached screen shot . Any one face this scenario and if any one has permanent solution please let me know, Thanks in advance.

                                                                                                                        Dinesh

                                                                                                            Jira Admin & Developer

                                                                                                                    8499024349

[Luke]

Hi I have an issue with excel plugin I can't login using google account. Setup Excel Connector 3.6.0 for JIRA

[Lucas Modzelewski _Lumo_]

Hi Dinesh,

Check if you are using correct Jira URL and correct login & password combination.

If it is not the case, create a ticket on our Customer Portal: https://psc-software.atlassian.net/servicedesk/customer/portal/9

Please reference to this question in the issue description and give us much details as you can - so that we could reproduce this issue.

Also include logs from excel connector (The Excel Connector log file named ExcelConnector.log is located in C:\Users\ {your_username} \AppData\Local\Transition Technologies S.A\Excel Connector directory.)

Cheers,

Łukasz

[Dinesh]

Hi Łukasz Modzelewski,

We gave correct URL and login details only but still we are facing this errors. I am not able to access your above link so i am attaching excel logs so please refer and tell me how to solve this solution. 

[Lucas Modzelewski _Lumo_]

@Dinesh  You need to create an account in our customer portal.

This screenshot is not enough - as you can see it only refers to dates from 2018-11-21 - and this is the begging of the file. We need whole file and as much details as you can provide - tell us exactly what you do, step by step, so that we could reproduce it and find the root cause of the issue.