Filter Subscription - Email only new tickets

[Bernard Nieto]

hi Everyone,

Im wondering if it's possible to create a filter to send an email only when a new ticket is created?

[Alexander Bondarev]

Hi, @Bernard Nieto !

Welcome to the Community!

Yes, it is possible to create JQL that will get just created issues, for example, by the last minute and then add filter subscriptions with CRON for each minute. But NOT recommend you to do this, it is not good for your sistem.

Better look at extra apps, that will send you a notifications from post-function on “create-transition”. 
Or look atAutomation for Jira - Server Lite .

Also look at out-of-box project notifications, that have an event on “issue creation”(it depends on your business logic on recipients).