Finding your SEN - System Administrator only?

[John Dunkelberg]

Is it only System Administrators who can see the SEN to log a support ticket?  The Atlassian documentation on How to Find Your SEN says "Administrator" but since I can't see that and I'm an Administrator, then I'm guessing it's System Admins only.  And if so, it'd be good if Atlassian could correct their help article on that.

[Thiago Masutti · Accepted solution]

Hi @John Dunkelberg

I think you are mentioning this document: https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html 

This is related to https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html and indeed this is something only Jira System Administrators can do.

I'm opening an internal ticket to have the document updated with that information.
Thanks for reporting it here. :)

Kind regards,
Thiago Masutti

[John Dunkelberg]

Thanks Thiago!

[John Funk]

Hi John,

The Billing contact can also see the SEN from the Billing records.