Form Help

[Perry Forster]

Hi, I'm trying to create a form in Jira. We have quite a number of mandatory fields which is fine, but 'Reporter' doesn't show up as an option to add to the form and I think this is preventing me from creating the form, as it is a mandatory field?

[Olha Yevdokymova_SaaSJet]

Hello @Perry Forster 

You may want to try add-on Smart Forms for Jira developed by my team that supports reporter  field and allows you to set this one as mandatory.

1. Add a Selection Field to Your Form

• Create a dropdown field in your Smart Form labeled “Select Reporter”

• Use pre-fill form options to pull in a list of users from your Jira project to this selector

• Set the dropdown to required

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🧩 2. Map This Field to the Reporter Field in Jira

• In Smart Forms’ Field Mapping settings, connect the dropdown directly to Jira’s system Reporter field

• When someone selects a user from the list, the issue will be created with that person as the reporter

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💡 3. Bonus: Use Email-Based Reporter Mapping

• You can also capture an email address via form and configure Smart Forms to:

  • Match that to an existing Jira user (if available)

  • Set that user as the Reporter using Jira automation rules

[Maria Rusnakova]

HI @Perry Forster

have you filled in your form? Although you are not able to add the field Reporter to the form, you should be automatically added as a reporter when you submit it.

[Bharat Kalia]

Hi @Perry Forster - Welcome to the community. Can you please share some screenshots to get a better idea? If you want to add the reporter field it should be part of the "Linked Jira field" on the right hand side of the form field. 

Also, I don't think the reporter field is directly available on jira forms. There is a field called "raise this request on behalf of" and is only visible to admins or agents. https://community.atlassian.com/forums/Jira-questions/Jira-Service-Desk-Customer-cannot-do-quot-Raise-this-request-on/qaq-p/1280651 

Thanks,

Bharat 

[Hari Krishna]

Hi @Perry Forster,

The 'Reporter' field is handled automatically by Jira and cannot be added to forms manually. If it's marked as required in your Field Configuration, it can block form creation.

✅ To fix this:

Go to **Jira Settings

→ Issues → Field Configurations**,

locate the field configuration used by your project, find the **'Reporter'** field, and set it to **Optional**.

This allows Jira to auto-fill the Reporter without blocking the form.

[Perry Forster]

Unfortunately I cannot change the Reporter to optional as it is a shared field and will change for all. Any way round it?

[Hari Krishna]

Hi @Perry Forster @

Thanks for the update.

The 'Reporter' field cannot be manually added to a Jira Form because it's auto-handled by Jira and doesn't appear as a form field option.

Since you're unable to make it optional (as it's part of a shared field configuration), here's a clean workaround:

Use Jira Automation to Set Reporter Automatically

You can bypass the required Reporter field by letting Jira auto-set it during issue creation, using an automation rule.

Go to your project → Project settings

Navigate to Automation → Create Rule

Set:

Trigger: Issue Created

Action: Edit Issue → Set Reporter to:

Initiator (person who submitted the form), or

A specific user (e.g. project lead), depending on your use case

Publish the rule

This lets you keep 'Reporter' required in your shared config, while Jira fills it in automatically — allowing the form to submit without errors.

Let me know if you need any help setting up the rule!

Best,

Hari Krishna

[PM_이유경]

hello, 
If you want to add the Reporter field to the ticket creation form, go to the create screen, click on ... (More) > Find field, then search for Reporter and follow the instructions to add it.