Generate New License Key

[bruce stump]

We are building a new Jira web server in order to migrate Jira off of the old server and on to the new server, the old Server ID is BB2B-1RK2-YKUE-0VTG and the new Server ID is BE4V-WYH4-60I9-B2BW. The person that does our licensing, Mary Toll, mtoll@nd.edu, changed the Server ID, but the license key did not change and she did not see a way to re-generate it. Can you help us regenerate a new license key for our new web server.

Thank you,

Bruce Stump

App Eng.

University of Notre Dame

bstump@nd.edu

574.631.7300

[petry · Accepted solution]

Hey Bruce,

I suggest you to create a support ticket at https://support.atlassian.com so Atlassian can recreate a new license for you.

Hope that helps.

Cheers,
Andre

[bruce stump]

Thank you, we were able to get our issue resolved. There was some confusion with the licensing.

Thanks,

Bruce

[C_ Faysal]

cant this be done in your my.atlassian.com account? i remember seeing an option to update serverid there to get a new generated license. for migration you also could use a dev key

[bruce stump]

Thank you, we were able to get our issue resolved. There was some confusion with the licensing.

Thanks,

Bruce