Grant service desk customers view only access to JIRA project

[kyle-parrish]

My organization has recently implemented JIRA Server Desk.  We currently use the Service Desk Portal as an interface to create issues for everything from server requests to application enhancements.  Our workflow is if a request is for an application enhancement, the SD agent creates a new JIRA request in the correct project for the change and closes the SD issue.  The problem is, our customers would like to track the issue in JIRA.  Our JIRA instance allows anonymous access to view the issues, but if the user is still logged in to the SD, they get redirected to the customer portal.

My question is, how can I allow logged in customers view access to JIRA?  Thanks!

[Aleks]

Hi Kyle

Did you find a solution? I have exactly the same requirement.

[kyle-parrish]

I have not yet.  Right now we have setup our other projects so anyone can view them (anonymous view) and we are telling our users to logout, then they can see the issues.  I thought we might need to simply re-install JIRA and try it again without modifying the default permissions.   I hope I can do that before the end of this year.

[Gabriel Senna]

Hi Kyle,

If you want the customers to access only the Service Desk project, JIRA is by default, configured, to give access to customers to the projects.

They should be able to access and visualize the issues.

Is that what you want?

[kyle-parrish]

I would like the customers to be able to view all JIRA projects when they are logged in.  Currently they are redirected to the Service Desk portal when they try to view an issue in a separate JIRA project.

[kyle-parrish]

Could it be that we need to reset our permission schemes back to default?  The only change we have made to our JIRA permissions was to allow anonymous users view access to the projects, but those changes were made a few years (and several version of JIRA) ago.