HTTP 404 error found

[DST team]

I have installed JIRA Software 7.11.1 in Ubuntu 16.04, AWS instance successfully. 

Able to ping and telnet the ec2-x-x-x-x.ap-south-1.compute.amazonaws.com from my local machine but unable to access the web page of it.

I have double checked the server.xml file and everything has provided as it is require.

I request you to help me to fix this issue. Thanks in advance.

[DST team]

Hi Alexis,

I have added the parameter "address=ipaddress" in server.xml under stock connector as it help me to fix the issue.

Thanks for your support.

Regards,

Panneer S

[DST team]

Hi Alexis,

Sure, I will update you once it is done

Regards,

Panneer S

[DST team]

Hi Alexis,

PFA, the link for the atlassian-jira.log in below

https://s3.ap-south-1.amazonaws.com/jiraserverlogs/atlassian-jira.log

Regards,

Panneer S

[Alexis Robert]

Hi, 

I can actually see an error in the logs, though very generic (null pointer exception).

Could you try starting Jira, on another server maybe, with the standard server.xml file ? It would help narrowing down the error cause.

Alexis

[DST team]

Hi Alexis,

Sorry for the late reply. Please find attached the s3 link for Atlassian logs in below

https://s3.ap-south-1.amazonaws.com/jiraserverlogs/Atlassian+Logs.rar

[Alexis Robert]

Hi, 

these are garbage collection logs and not very useful for your issue. I'm looking for the application logs that should be named "atlassian-jira.log", if you can find those (they should be in the JIRA_HOME/log/ directory) and attach team it'd be great.

Alexis

[DST team]

Greeting Alexis, 

Thanks for your reply.

A small update - I have changed the custom port for controller i.e. 8081.

Yes, I have enabled the port number in Security Group, AWS still I was facing the same issue.

[Alexis Robert]

Can you check a few things:

• on your AWS server, that the JIRA process is running: "ps -ef | grep java"
• from your computer, that you can reach the AWS server on port 8081: "telnet ec2-x-x-x-x.ap-south-1.compute.amazonaws.com 8081"
• can you check the JIRA logs for any errors, they will be located in the <JIRA_HOME>/log

Thanks, 

Alexis

[DST team]

Hi Alexis,

I hereby attached the result of each steps:

1. 

root@JIRAServer:/home/ubuntu# ps -ef | grep java

jenkins   1549     1  0 Jul26 ?        00:00:00 /usr/bin/daemon --name=jenkins -                                                                                        -inherit --env=JENKINS_HOME=/var/lib/jenkins --output=/var/log/jenkins/jenkins.l                                                                                        og --pidfile=/var/run/jenkins/jenkins.pid -- /usr/bin/java -Djava.awt.headless=t                                                                                        rue -jar /usr/share/jenkins/jenkins.war --webroot=/var/cache/jenkins/war --httpP                                                                                        ort=8080

jenkins   1553  1549  0 Jul26 ?        00:01:27 /usr/bin/java -Djava.awt.headles                                                                                        s=true -jar /usr/share/jenkins/jenkins.war --webroot=/var/cache/jenkins/war --ht                                                                                        tpPort=8080

jira      1569     1  0 Jul26 ?        00:01:32 /opt/atlassian/jira/jre//bin/jav                                                                                        a -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -                                                                                         java.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx768                                                                                        m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runti                                                                                        me.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom                                                                                        4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceIn                                                                                        FastThrow -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048                                                                                         -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Xloggc:/opt/atla                                                                                        ssian/jira/logs/atlassian-jira-gc-%t.log -XX:+UseGCLogFileRotation -XX:NumberOfG                                                                                        CLogFiles=5 -XX:GCLogFileSize=20M -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX                                                                                        :+PrintGCTimeStamps -XX:+PrintGCCause -Dignore.endorsed.dirs= -classpath /opt/at                                                                                        lassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar -Dcatalin                                                                                        a.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=                                                                                        /opt/atlassian/jira/temp org.apache.catalina.startup.Bootstrap start

root      7740  7728  0 03:46 pts/2    00:00:00 grep --color=auto java

2. Please find attached the link for telnet output screenshot in below 
https://s3.ap-south-1.amazonaws.com/jiraserverlogs/Telnet+result+of+Jira+Server.JPG

3. Pls confirm, which *.log file do you require accordingly will provide the link

[Alexis Robert]

Hi @DST team, 

can you attach the log file atlassian-jira.log located in your JIRA_HOME directory ?

Thanks, 

Alexis

[Alexis Robert]

Hello @DST team, 

since you're using AWS, can you make sure that your security scheme allows for port 8080 (used by Jira) to be accessed from outside ?

You should then be able to access Jira using a URL like this: ec2-x-x-x-x.ap-south-1.compute.amazonaws.com:8080

Let me know if this helps, 

--Alexis