I have created a Jira work management project and I'm using forms. I have created 4 different forms and I want to know which form was used to create the tickets.
So, I thought of creating a field which will be hidden and will have a default value. But I cannot find a way to hide a field or set default value for a field.
Can anyone help on this ? Is there a way to know which form was used to create a ticket ?
This one sentence is a game changer for using forms. I've found that a ticket created from a form takes on two labels automatically: "form" and "form-####" where #### is equal to the unique ID of the form which can be found by navigating the Form's edit/authoring page and viewing the URL.
https://[YOUR COMPANY INSTANCE HERE].atlassian.net/jira/software/c/projects/[YOUR PROJECT KEY]/form/1028?from=directory
This is easily utilized in an automation from an "issue created trigger" with a "if label contains" and then input the "form-####" label value.
Do you know if there is a way to know which form was used to create the ticket ?
For ex., I have created 3 forms.. formA, formB and formC.. All 3 forms map to same issue type. Once a ticket is created, I want to know which form was used to create the ticket.
Hi Shesha - You should be able to open each of the forms on the ticket and see which one has information in it. Also, if there is a field that is different for each form, and the field is mapped to a Jira field, then you could see which field is populated and know which form it was.
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