How do you know an SLA ends recalculating to all Issues

[Daniel Alonso]

Hi, I'm updating an SLA in an old project that has 38,373 Issues and I see this message.

Two questions:

1. Is there a way to know exactly when the SLA finishes to recalculate?

2. Is there a way to exclude certain Issues, let's say by date to be included in the recalculation?

[Ismael Jimoh]

Hi @Daniel Alonso 

To your questions:

1. There’s no way to know. You’ll see the SLA on the issues related to it once the recalculation is done. To my knowledge no notification is sent for this.
2. No there is none. Unless the issue doesn’t match the set of issues the SLA impacts or the issue is not done before the recalculation, all issues matching that don’t fulfil these criteria will be recalculated.

[Daniel Alonso]

Good to know Ismael. Thank you.