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How can we clone a team-managed service project in JSM if we have Jira Cloud Premium

Jaime Perez May 14, 2025

If our company has Jira Cloud Premium and created a team-managed service project in Jira Service Management how can we clone that team-managed service project with its project configuration including request types, workflows and automations?

2 answers

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Aaron Williams
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May 14, 2025

Hey @Jaime Perez 

Shared configurations, workflows etc are exclusive to Company-Managed projects only. 

Team-Managed projects cannot share any of their configurations. If you'd like a clone of the project in question you would need to create a new project and set it up in the same way. 

 

Thanks

Aaron. 

Jaime Perez May 22, 2025

Thanks Aaron!

2 votes
Answer accepted
Mikael Sandberg
Community Champion
May 14, 2025

Hi @Jaime Perez,

Welcome to Atlassian Community!

The short answer is that you cannot clone team-managed projects. Think of TMPs as its own island with no access to the outside world, with a few exceptions. 

Jaime Perez May 22, 2025

Thanks Mikael!

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