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How do I disable reporter comments for a particular status?

Jarrod Mochnick
Jarrod Mochnick
Contributor
October 19, 2017

We recently implemented an automation rule that moves tickets on the "Resolved" status to "Closed" after 72 hours being on "Resolved". We want users to create a new ticket if it's marked as Closed. How can we prevent users from commenting on Closed tickets? I've looked into property values such as jira.properties.comment.reporter=denied, but when I did something similar it caused the entire issue to be unable to be viewed. Any ideas?

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Brian Jones
Brian Jones
Community Champion
October 19, 2017

Try adding this to the issues Closed status property in the workflow.

jira.issue.editable

and set it's value to false

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