How do I see the names of the people watching a ticket issue?

[Mary Irion]

I have created this filter to view watchers on open tickets

project = HELPDESK AND status in (In-Progress, Pending, "Waiting for customer", "Waiting for support", "Work in progress") AND issue in watchedIssues() ORDER BY created DESC

but the return is just the number of watchers, not the names.

How do I see the names?

[Mary Irion · Accepted solution]

All, I have found that the solution is to  create a user picker field that would provides the functionality.  It works similarly to labels.  I called my field "Watchers or Co-assignee". When filtered it will show all people who have been added to that custom field.

Thanks for your help!

[Mary Irion]

Bummer,  Since lists are pulled by assignee it would be nice to have a co-assigned or watch list

[Bill Sheboy]

Hi @Mary Irion 

You cannot see the watcher names in the JQL search with the UX.

Two possible work-arounds I know are:

• Create your JQL filter, and export all fields.  The watchers' Display Name and Account Id will be included in the results.
• Create an automation rule to capture and send you the watchers' information, perhaps as an email.

Kind regards,
Bill

[Sebastian Krzewiński]

HI @Mary Irion 

Unfortunately you can't list watchers names. This is unavailable in Jira Cloud/On-Premise.

Regards,

Seba